FAQs
FAQs
Boiler FAQs
We can supply and install combination boilers, heat only boilers and system boilers
Vogue & Logic Max – Ideal Heating
Green Star 4000 – Worcester Bosch
Eco Compact – Main Heating
- Supply and installation of your chosen boiler by one of our team of expert fitters
- Full system power flush & certificate
- Magnetic filter and shock arrestor
- Rubbish disposal
- Making good of the flue internal and external (solid wall only)
- Gas safe & warranty registration
- Admin support & annual service reminders
Between 1-3 days depending on the complexity of the job.
Flexible finance is available on request to help you spread the cost and make the work more affordable. Compare with up to 24 lenders without impacting your credit score. Interest rates from as low as 3% with a range of repayment options.
You can increase your boilers longevity with regular servicing but if you begin to notice odd smells, frequent breakdowns, higher bills, strange noises or water leaks, it’s probably time for a new boiler.
Older boiler models can mean finding replacement parts become harder and more expensive plus newer boilers are more energy efficient and can help you save money!
DSB Ltd is a gas safe registered and our company number is 659074
Yes! We can supply and fit a range of traditional and smart home thermostats
It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:
Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
Extinguish all naked flames and don’t smoke.
Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
Contact the relevant National Gas Emergency service number for your area.
If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact a Gas Safe registered engineer to fix the appliance and check it’s safe.
If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.
Central Heating FAQs
Bleeding a heating system is necessary when your radiators aren’t working properly. Sometimes when the air inside your radiators become a problem, some or all of them may become cold or too hot.
By bleeding the system, the trapped air disappears, returning the normal water flow in the radiators. If your radiator is not getting hot even after bleeding, call a heating expert to fix the issue.
A system flush or power flush is a cleansing process for your boiler which removes any dirt, sludge, rust and debris that may have accumulated within your boiler system over time. These deposits, if left, can seriously effect the efficiency of your heating system and cause cold spots in your radiators, even after bleeding them.
Bathroom/Wet Room FAQs
When you choose DSB, your quote includes:
- A dedicated team of expert fitters
- Ordering and delivery of your chosen sanitary ware
- Tiling, adhesives, grout, and consumables
- Electrical work
- Waterproofing for wet areas
- Rubbish removal and recycling
- A 12-month warranty on all our work
DSB Bathrooms is a supply and install company dedicated to providing a seamless experience. We manage the entire ordering and delivery process, ensuring you receive only the highest quality fittings from our trusted suppliers. If any issue arises, we can arrange a next-day replacement, keeping your installation on track without delays.
We can help transform your existing bathroom into a more accessible space. Life comes with challenges, but your bathroom shouldn’t be one of them.
If you need adaptations to your home, you may be eligible for financial support from your local council. For larger modifications, you can apply for a Disabled Facilities Grant. Additionally, if the work is being carried out due to a disability, you won’t have to pay VAT.
For more details, visit gov.uk.
We take pride in our strong relationships with trusted suppliers, including Victoria Plum, Topps Tiles, KVIT, AKW, SCUDO, Victorian Plumbing, and Altro Flooring.
Yes, we can! We install bathrooms and wet rooms in both small and large commercial spaces.
Flexible finance options are available upon request, helping you spread the cost and make your project more affordable. Compare offers from up to 24 lenders with no impact on your credit score. Enjoy interest rates from as low as 3%, with a range of repayment options to suit your needs.
Our Simple Process
- Enquiry & Survey – Schedule a property survey with one of our friendly team members.
- Detailed Quote & Layout – Receive a comprehensive quote, including a proposed layout drawing.
- Showroom Visit – Confirm your choice of sanitary ware, flooring, and wall finishes at our showroom.
- Secure Your Date – Pay a £200 holding deposit to secure your installation date.
- Materials Deposit – Six weeks before installation, we request a full materials deposit (minus your holding deposit).
- Regular Updates – Stay informed with updates leading up to your installation.
- Installation & Satisfaction – Our expert team installs your bathroom and ensures your satisfaction.
- 12-Month Guarantee – All work is backed by DSB’s 12-month guarantee for peace of mind.
DSB Bathrooms is a supply and install company only. If any issue arises with an item, we can arrange a replacement the very next day, ensuring no disruption to your installation schedule. We also guarantee the quality of the products we install, sourced from our reputable and trusted suppliers, ensuring complete customer satisfaction.
This can only be verified upon a site survey from our expert estimators. If you make an enquiry and let us inspect the property to confirm the feasibility. We will then submit a detailed costing back to you based on the site survey and job specifics.
That’s absolutely fine. We’ll gladly manage the ordering process for you, ensuring there are no delays before your installation.
Please follow the link to view HMRC’s guidance on VAT-exempt installations: VAT Relief on Certain Building Work.
Yes, available upon request. Please enquire with our office at 01626 444494.
Since 2018, BSI regulations have required a suitable waterproof membrane to be fitted in any area of a room that can get wet, such as a bathroom. At DSB, we include this as part of every quote and installation, ensuring peace of mind and added protection for your property.
Yes, you certainly can. However, it is essential to have a survey conducted by our expert estimators to ensure feasibility.
Yes, DSB covers every aspect of your installation, including:
- Design and supply
- Sanitary ware, shower wall panels, tiles, and accessories
- Rubbish disposal
- Plumbing and electrical work
- Carpentry
- Plastering
- Painting and decorating
- Tiling and wall panels
- Altro, vinyl, and Luxury Vinyl Tiles (LVT)
- Waterproof tanking
- 12-month guarantee
Yes, however, we are predominantly a supply and installation only company.
DSB Guarantee FAQ
12 month labour guarantee. This covers all aspects of our installation.
Yes, all items supplied by DSB are covered by the manufacturer’s warranty.
No. However we will always be a phone call away to help where we can.
Call the manufacturer or where the item was purchased from and they will advise. Should additional works be necessary from DSB additional charges may apply if we did not supply the item.
Simply call the office and we will ensure any and or all rectification works are undertaken at the earliest convenience.
Showroom FAQ
Unit 8, Signal Building, Brunel Rd, Newton Abbot, TQ12 4PB, Devon (Turn left at ‘Chivers’)
No, however, on request we No, however, we can make ourselves available upon request. We strongly advise calling the office to schedule an appointment at 01626 444494.
We offer a wide variety of sanitary ware, including taps, showers, shower trays, screens, wall panels, tiles, flooring options, and speaker lights. Our showroom also features disabled adaptations, wet rooms, and multiple bathroom displays, providing a clear visual representation of your options.
Yes, you certainly can. However, we strongly recommend calling ahead to schedule an appointment with our office at 01626 444494.
Plumbing and heating systems FAQ
We can accommodate this, as we have Gas Safe registered engineers at DSB. Our team also holds plumbing qualifications to install unvented cylinders in compliance with G3 building regulations.
The only reason you would need to upgrade your heating or hot water system is to ensure sufficient water pressure for your new shower. This will always be assessed during your initial survey, and DSB can accommodate any necessary upgrades or recommend alternative showering options.
Overhead drenchers require the correct pressure and flow rate to function properly. In fact, all showers need the right flow rate and pressure for optimal performance. DSB will always provide expert guidance on the correct installation method and any necessary work to ensure your new bathroom includes a fully functioning shower.
Yes, a shower pump can be installed to ensure your shower operates and flows correctly. A site survey would be required, however in almost every circumstance an unvented cylinder installation will be a more cost effective and long lasting installation if you have a gravity fed hot water cylinder existing. If you have a combination boiler and pressure is still an issue a cold water mains pump can be installed to assist with water pressure.
- Silent in operation
- Lifetime guarantee on the cylinder
- Mains pressure on all hot and cold water outlets throughout the property
What is included from DSB Bathroom services FAQ
- Detailed quote from experienced plumbing and heating engineer tailored to your requirements
- Showroom to view your sanitary ware and other products
- All trades under one roof meaning you deal with 1 company from start to finish
- Office support so you can contact someone when you need to
- 12 month guarantee
- Friendly staff members at every turn
- Fully qualified and experienced tradesman
- High standards from start to finish
- No organising tradesman or suppliers to have your bathroom installed
- Additional plumbing and heating services should your existing systems need upgrading prior to your bathroom being installed
